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Frequently Asked Questions
PHS Wastetech is a leading service provider in commercial waste collections operating throughout the UK.
A. We always try to ensure our customer's requirements are met. Please email customerservices@phswastetech.co.uk quoting your account number and company name with the details of the amendments you would like to make
A. Yes, we currently provide paper, cardboard, glass recycling services as well as fluorescent tube and electrical equipment recycling. We can offer a wide range of services and tailor these to meet your requirements. Existing customers please contact customerservices@phswastech.co.uk quoting your account number and company name for further advice
A. Should we have missed a collection due to an operational problem we will always try and contact you the day of your scheduled collection and advise when collections will take place. If you have not been contacted after 24 hrs and you believe your collection has been missed please email operations@phswastetech.co.uk with your account number and company name along with the day you believe the collection has been missed. Please note on Bank holidays, we may run a few days behind dependent on the duration and disposal availability.
A. Please email customerservices@phswastetech.co.uk quoting your account number and company name for further information. The containers while on site are the customers' responsibility so if the bin has been burnt or stolen you will unfortunately be required to pay for a replacement. If the bin has been damaged then we will replace the container and discuss charges where applicable. We strongly recommend that you inform your insurers that you have a container on site.
A. All collections have a specified EWC code which indentifies the type of waste PHS Wastetech are obliged to collect. The majority of general waste collections are EWC 20 03 01 'mixed municipal waste'. This waste must be non-hazardous, compactable, dry and light. Items that cannot be disposed of in general waste include fluorescent tubes, batteries, tyres, rubble/bricks, large amounts of metal or any liquids. Please see 'Legislation' section of the web site for further advice.
A. No. This is because separately collected fluorescent tubes are classified as Hazardous waste and it is an offence to mix Hazardous and Non hazardous waste. DEFRA and the Environment Agency have advised that once a fluorescent tube has been removed from its fitting it has to be separately collected. PHS Waste Management can arrange separate collections of fluorescent tubes for you.
A. No. This is because quantities of such waste as nappies are classified as offensive waste and need to be collected separately from your non-hazardous waste stream. PHS All Clear can provide services for all healthcare and clinical waste requirements.
